Sometimes, despite our best efforts, a product may not be what you expected. That is completely okay. ZIXY's 5 Days Return Policy ensures that you can always shop with zero financial risk. Combined with our BIS-Registered 925 sterling silver quality, every purchase is backed by both purity and protection.
"Building an online jewellery brand means asking customers to trust you before they even hold your product. We take that responsibility seriously. Our 5-day return policy exists because we believe your money is always safer with ZIXY than with any hesitation."
What is ZIXY's 5 Days Return Policy?
If for any reason you are not happy with your ZIXY purchase, you can return it within 5 days of delivery for a full refund. No complicated forms, no unnecessary delays — just a simple, honest return process.
What Qualifies for a Return?
You can return your ZIXY jewellery if:
• The product received is different from what was ordered
• The product has a manufacturing defect
• The product is damaged upon delivery
• You simply changed your mind (within 5 days)
How to Initiate a Return?
Step 1 — Contact ZIXY support within 5 days of delivery via email or WhatsApp
Step 2 — Share photos of the product and your order ID
Step 3 — Get a return authorization and prepaid shipping label
Step 4 — Pack and ship the product back
Step 5 — Receive your refund within 5-7 business days of us receiving the return
What Happens to My Refund?
Your refund will be processed to your original payment method. For COD orders, refund will be processed via bank transfer or UPI. We process all refunds within 5-7 business days of receiving the returned product.
Return Policy vs Exchange Policy — Which to Choose?
If you want a different product — choose Exchange (10 days)
If you want your money back — choose Return (5 days)
Both options exist to give you complete flexibility and zero risk.
Conclusion
ZIXY's 5 Days Return Policy is our guarantee that your shopping experience with us will always be positive. We stand by our products and we stand by you. Shop risk-free, always.