Bought a ring that doesn't fit perfectly? Or a necklace that looks slightly different from the photo? Don't worry — ZIXY's 10 Days Exchange Policy ensures that your shopping experience is always worry-free.
What is ZIXY's 10 Days Exchange Policy?
ZIXY offers a 10-day exchange window from the date of delivery. If you are not satisfied with the size, design, or fit of your jewellery, you can exchange it for a different product of equal or higher value within 10 days — no complicated process, no unnecessary questions. If you'd prefer a full refund instead, check our 5 Days Return policy.
What Can You Exchange?
You can exchange:
• Wrong ring size — get the right fit
• Design preference — choose a different style
• Gift exchanges — received a duplicate? Swap it!
• Any product that does not meet your expectations
How to Request an Exchange?
Step 1 — Contact ZIXY customer support within 10 days of delivery
Step 2 — Share your order details and reason for exchange
Step 3 — Pack the jewellery in its original packaging
Step 4 — Ship it back using our prepaid label
Step 5 — Receive your new jewellery within 5-7 business days
Exchange Conditions
To be eligible for exchange, the jewellery must be:
• In its original, unworn condition
• With all original tags and packaging
• Exchanged within 10 days of delivery
• Not custom-made or personalized items
Why 10 Days and Not 7?
We chose 10 days because we understand life gets busy. You might not have time to check your order immediately. 10 days gives you a comfortable window to try, decide, and exchange without stress.
"We chose 10 days because our founder once missed a 7-day return window on an online purchase — and that frustration never left. At ZIXY, we never want our customers to feel that stress. 10 days is our way of saying — take your time, we are here for you."
Conclusion
ZIXY's 10 Days Exchange Policy is our commitment to your satisfaction. We want every customer to love what they wear. If something isn't right, we make it right. And with Cash on Delivery available across India, you don't even need to pay before you see it.