Welcome to ZIXY ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit or use our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Collection and Storage of Information

1.1 Types of Information Collected

We collect and process two types of information:

• Personal Information
• Non-Personal Information

1.2 Personal Information

Personal Information refers to information that can identify you directly or indirectly. This may include, but is not limited to:

• Full name
• Address
• Contact number
• Email address
• Transaction details on the website
• Financial and payment information
• Internet Protocol (IP) address
• Device identification information
• Sensitive personal data as defined under applicable Indian IT Rules

1.3 How We Collect Personal Information

We collect Personal Information when you:

• Register as a user or merchant on the website
• Place an order
• Participate in surveys, contests, or promotions
• Submit reviews or feedback
• Contact customer support
• Use any service offered on the website

1.4 Information from Third Parties

We may receive Personal Information from third-party sources such as social media platforms and business partners. If you log in through social media or link your account, we may collect:

• Username
• Profile picture
• Email address
• Public profile information

By connecting through social platforms, you authorize ZIXY to collect and use such information in accordance with this policy.

1.5 Non-Personal Information

We collect Non-Personal Information such as:

• Browser type
• Device type
• Operating system
• Internet service provider
• Geographic location
• Session data, date, and time of access

1.6 Cookies

We use cookies to enhance your browsing experience. Cookies help us:

• Recognize returning users
• Improve website functionality
• Track user behaviour

You may disable cookies in your browser settings. However, doing so may limit certain website features.

1.7 Data Authenticity

You confirm that all information provided by you is accurate, current, and lawful.

1.8 Data Storage and Transfer

Your data is primarily stored electronically. In some cases, it may be stored physically. We may store and process data outside India in compliance with applicable laws.

2. Purpose of Collection, Use, Storage & Processing

We collect and process your information for lawful purposes, including:

2.1 Service Delivery

• To facilitate website usage
• To process and fulfil orders
• To manage payments
• To ensure timely delivery
• To provide customer support

2.2 Communication

• To respond to inquiries
• To send transactional updates
• To notify changes in policies or services
• To send surveys and promotional communications

2.3 Personalization & Improvement

• To personalize your experience
• To show relevant products and offers
• To analyse user behaviour
• To improve website performance and content

2.4 Security & Compliance

• To detect and prevent fraud
• To investigate illegal activities
• To comply with legal obligations
• To respond to lawful government requests

2.5 Research & Analysis

• For internal audits
• For analytics and research
• To improve business strategy

2.6 Payment Processing

We share limited necessary information with secure payment gateways to complete transactions.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share information only with:

• Payment gateways
• Delivery partners
• IT service providers
• Law enforcement authorities (when legally required)

All third parties are bound by confidentiality obligations.

4. Data Security

We implement reasonable security measures to safeguard your personal data.

5. User Rights

You have the right to:

• Access your personal data
• Request correction
• Withdraw consent
• Request deletion (subject to legal obligations)

6. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

7. GDPR & Indian IT Act Compliance

ZIXY complies with applicable data protection laws including:

• The Information Technology Act, 2000 and related Rules (India)
• The General Data Protection Regulation (GDPR) where applicable

7.1 Legal Basis for Processing (GDPR)

• Your explicit consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

7.2 Your GDPR Rights

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

7.3 Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy.

7.4 Grievance Officer

As per Indian IT Rules:

Email: care@zixy.in

Phone: +91-99099 88030

Complaints will be addressed within 30 days.

8. Contact Us

ZIXY Lifestyle

Email: care@zixy.in

Phone: +91-99099 88030

By using our website, you consent to the terms of this Privacy Policy.