ZIXY – Frequently Asked Questions (FAQ)

🛍️ Products & Quality

What is ZIXY?

ZIXY is a premium lifestyle and jewellery brand offering high-quality, trendy, and affordable jewellery for everyday wear, special occasions, and gifting.

What materials are used in ZIXY jewellery?

ZIXY jewellery is crafted using 925 Sterling Silver, premium brass alloy, Cubic Zirconia (CZ) stones, and high-quality plating to ensure durability, shine, and comfort.

Is ZIXY jewellery skin-friendly?

Yes, our jewellery is nickel-free and skin-safe, making it suitable for sensitive skin and comfortable for long hours of wear.

Will the jewellery tarnish or fade?

With proper care, ZIXY jewellery maintains its shine for a long time. Avoid direct contact with water, perfume, sweat, and harsh chemicals to extend product life.

Are product images on the website real?

Our product images include a mix of real photographs, CAD-based renderings, and AI-enhanced visuals to showcase design details clearly. While we strive to present each product as accurately as possible, slight variations in color, texture, or appearance may occur due to lighting, screen settings, or the handcrafted nature of the jewellery.

Is ZIXY jewellery suitable for daily wear?

Yes, many of our designs are lightweight, durable, and perfect for daily use, as well as for office, casual outings, and festive occasions.

🚚 Shipping & Delivery

Where does ZIXY deliver?

We deliver across all serviceable pin codes in India. International shipping is available for selected products and countries.

What is the delivery time?

  • In-stock products: 2–5 business days
  • Customized / Made-to-order products: 7–12 business days

Delivery timelines may vary depending on location and courier operations.

Are there any shipping charges?

  • India: Free shipping on selected offers and minimum order value
  • International: Shipping charges vary by destination and product weight

How can I track my order?

Once your order is dispatched, you will receive a tracking link via SMS, email, or WhatsApp to monitor real-time delivery status.

💳 Payment & Security

What payment methods are accepted?

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).

Is online payment secure?

Yes, all online payments are processed through 100% secure and encrypted payment gateways to ensure data safety.

Is Cash on Delivery(COD) available?

Yes, COD is available on eligible pin codes and selected products.

🔄 Returns, Refunds & Exchanges

What is your return and exchange policy?

We offer 5-day return or exchange on unused and unworn products in original packaging. Customized products are not eligible for return.

What if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with photos or videos, and we will arrange a replacement or refund immediately.

How long does the refund process take?

Refunds are processed within 5–7 working days after product inspection and approval.

🎁 Gifting & Custom Orders

Do you provide gift packaging?

Yes, all ZIXY jewellery is delivered in premium gift-ready packaging, perfect for gifting.

Can I order customized jewellery?

Yes, we offer custom designs, personalized name jewellery, initials engraving, and date engraving on selected products.

Do you provide bulk or corporate gifting solutions?

Yes, we provide bulk orders, corporate gifting, and customized branding solutions. Please contact our support team for special pricing.

🧼 Jewellery Care Guide

How should I take care of my jewellery?

  • Avoid water, perfume, and chemicals
  • Store jewellery in a dry, airtight box or pouch
  • Clean gently using a soft, dry cloth

Can I wear jewellery while bathing or swimming?

To maintain shine and plating life, avoid wearing jewellery while bathing, swimming, or working out.

📞 Support & Contact

How can I contact ZIXY customer support?

You can reach us at:

📧 Email: care@zixy.in

📱 WhatsApp / Call: +91-99099 88030

🕘 Working Hours: Monday to Saturday, 10 AM – 7 PM IST



🔐 Trust, Authenticity & Brand Assurance

Is ZIXY a trusted online jewellery brand?

Yes, ZIXY is a trusted and growing jewellery brand in India, known for quality craftsmanship, transparent policies, and excellent customer service.

Why should I buy jewellery from ZIXY?

  • Premium quality materials
  • Trendy & elegant designs
  • Affordable luxury pricing
  • Secure payments
  • Fast & reliable delivery
  • Excellent customer support

Is online jewellery shopping safe with ZIXY?

Absolutely. ZIXY ensures secure checkout, verified logistics partners, real product images, and easy return policies, making online shopping safe and reliable.